Our Mission

“To provide care and support to service users and their families by the identified individual wishes, fully supporting their human rights and upholding their dignity.”

S-Rock Care Services was founded to assist our clients in maintaining control over their lives. We believe passionately in the significance of our work and feel it should positively impact the lives of our clients, their families and the communities we serve. Our objective is to deliver excellent care and to see our clients live life to the full!

Introduction

At S-Rock Care Services, we pride ourselves on offering the highest quality care and support possible; regardless of our client’s level of need or dependency. Our main aim is to assist those we look after to remain in their own home for as long as they wish with respect, dignity, independence and control over their life.

Our Charter
• To provide the Highest Quality Care and Support Possible
• Treat People with Respect
• Encourage Independence and Self Fulfilment
• Embrace Individuality
• Enhance Self Esteem
• Preserve Dignity
• Support Self Expression
• Recognise the Right to Take Risks
• Promote Freedom of Choice
• Continually Improve our Services

Our Services
We provide generic services for those with needs due to frailty as well as specialist services for those with more complex needs. Our services include;
• Personal Care
• Social Care & Companionship
• Physical Disabilities
• Dementia
• Mental Health

Our Team
At S-Rock Care Services, we take great care in selecting and developing our team. We aspire to employ the best people and adopt a team approach that helps deliver the highest standards and provision of care and services.

Recruiting the right people is a fundamental part of our success. Our care teams not only need knowledge, skills and experience in the ways of best practices but also need empathy, warmth, compassion and excellent listening and communication skills. A genuine understanding of service users’ needs is required to ensure that people benefiting from our services have the best quality of life possible.

As well as an in-depth induction programme, our care teams receive specific training to reflect our client’s personal needs. All of our training focuses on promoting empathy and understanding with strategies employed to promote well-being. Below is a list of all the mandatory training:

• Induction
• Fire Safety
• Food Hygiene
• First Aid
• Health & Safety
• Infection Control
• Manual Handling
• Safe Guarding (Protection of vulnerable adults)
• Mental Capacity/Deprivation of Liberty Safeguards
• Specialised training as required

Personal Care
Our personal care services can help you with activities of daily living, that you would normally undertake for yourself, but are unable to due to illness, disability or frailty. We assist with:
• Mobility
• Medication reminders/Assistance
• Toileting and incontinence
• Bed Routine
• Bathing
• Oral hygiene
• Grooming
• Dressing
• Special Diet
• Eating/Meal Times
• Posture and positioning of customers
• Household Tasks

Companionship Care
The comfort we feel in our home is like no other. It is the place where we feel most relaxed and happy. However, as family members grow up and move into their own homes, you may find your house isn’t as busy as it once was and there aren’t as many people around to give you that extra hand when you need it.

Our companionship service gives you the support that you need to live independently, providing you with the assistance of a Healthcare Assistant or Support Worker at times to suit your convenience. Your Carers will provide company and conversation as well as providing support with household and social activities.

Our companionship service is most suited to individuals who will benefit from having the reassurance that someone is there with them to offer support when it is needed. It also provides peace of mind for family members who are unable to regularly visit, as they know their loved one is being cared for.

Our service is tailored to your requirements and you can decide which activities you receive support with and when. Should you need to alter the level of care that you receive, we will be happy to arrange this for you. We can provide support in several ways including:
• Company
• Household Activities
• Daily Routine
• Day Trips Out
• Social Activity

Adults with Mental Health Needs
Personalised support for every individual. We all value our independence but sometimes a short or long-term mental health condition can make it more challenging to live independently. In these circumstances, S-Rock Care support can make a real difference to your life and well-being.

Together, we will look at ways we can support you, and then help you make the choices that give you control over your life and your mental health. If your needs change, we’ll adapt our home support to meet your new circumstances.

Our support workers can assist with tasks that you might be finding challenging, such as personal care, cleaning, and cooking. We can also support you in taking part in activities that will benefit your general well-being, such as meeting family and friends, sports or leisure, working full or part-time, volunteering, or continuing your education. We can also provide more complex care support, including managing medication and rehabilitative support at home after a hospital stay or a period of poor health. For your safety reassurance, and that of your family and other people close to you, our support workers are trained and experienced in managing challenging behaviour.

Supported Living
Our Supported Living Services is designed to provide 24-hour care to help people with reduced ability to care for themselves, enabling people to continue living in their own homes.

Supported living is the provision of support to people living in their own homes within the community to enable them to live as independently as possible and to maintain their tenancies.

At S-Rock Care, we work hard to promote independence so that support can gradually reduce as the service users become more capable of managing on their own. S-Rock Care respects the fact that each person is an individual and will assist in the preparation of a Person-Centred-Plan and thereafter in providing support, will monitor the outcomes achieved from the plan. Service users who need personal care can also be accommodated within S-Rock Care supported living service using our Domiciliary Care Service.

Quality Assurance
We follow a stringent recruitment procedure to ensure that all of our Domiciliary Support Workers are compliant with the Care Quality Commission (CQC).

We undertake rigorous compliance reviews to ensure that all of our Support Workers have the relevant qualifications and experience necessary for the service that they will provide. This includes

Enhanced Disclosure Barring Service (DBS) checks, health declarations, working history, detailed reference checks and annual reviews with relevant registration bodies to ensure fitness to practice. We provide regular supervision including recorded one-to-one meetings every twelve weeks, spot checks, observations and annual appraisals. This ensures that all of our care staff continuously advance their skills whilst continuing to deliver an excellent standard of care.

Frequently Asked Questions
Can you support me for only a short amount of time each day?
Our minimum duration of visit depends on your care requirements and where in the country you are located. Should you require short visits, please contact a member of our Care Team who will be able to advise how we can help you.

What if I only require support with my household chores?
As part of your care package, your Domiciliary Support Worker can support you with everyday activities including light household chores, such as laundry, washing up and hovering. Unfortunately, we do not provide solely domestic support without supporting any healthcare requirements. If you only require support with household chores we would advise you to contact a local domestic agency that should be able to offer this level of support at a much lower cost.

Can your Domiciliary Support Worker help me with my pets?
Whilst our Domiciliary Support Workers will do everything they can to support you, we cannot guarantee support for your pets. If you do require help with looking after your pets, we will do our utmost to match you with a Domiciliary Support Worker who feels comfortable doing so.

How soon can my care service start?
Our service can often commence within 48 hours of your initial enquiry. Upon receiving your enquiry we will arrange for an Assessor to visit you in your home and carry out a full assessment of your care requirements and a risk assessment to ensure your safety. A personalised care plan will be produced for you, which we will finalise with you and your family, making sure that you are happy with every aspect. We will select a Domiciliary Support Worker to provide your care based on your needs, personality and preferences.

We understand that in a crisis you need us to react quickly to allow a care package to start immediately. In such circumstances, we will simplify our service delivery process and carry out an immediate assessment to facilitate a faster response.

If you have any further questions please contact our Care Team today.

Next Steps
Regardless of an individual’s ambition, S-Rock Care creates the opportunities and provides the support required to start the process.

For a free assessment or more information please contact us:

S-Rock Care Services Ltd
4 Wincombe Road,
Coate
Swindon
SN3 6EJ
Tel: 03330903986
E: info@srockcareservices.co.uk
www.srockcareservices.co.uk